After Sales Support
Labfax pride ourselves on the services that we offer in aftersales. We understand that identifying the best product for your requirements is only a small part of the task in hand and that the services we supply following order fulfillment are just as important to the customer. As well as the consumables we offer, Labfax engineers are on hand to keep your equipment in the best working order and our range of service contracts offer support in many different areas.
Warranty (Back to Base)
All Cab hardware is supplied with a 2-year manufacturer’s warranty as standard excluding wearable parts like printheads and rollers. Back to base warranty allows customers to return their hardware to our repair centre where Cab trained engineers will carry out an appraisal and make any recommendations before replacing any required parts and shipping printers back to the customer in working order. Labfax is sometimes able to offer loan printers for customer use while your printer is back with us for repair. Customers who purchase new Cab hardware after 1st November 2016 are also able to register for FREE EXTENDED WARRANTY if using Labfax consumables.
Breakdown on-site support
Labfax understands that there are occasions it’s just not possible to send your printer away for repair. In this instance we are able to send one of our engineers to you to repair your printer on site. The service team cover the whole of the UK and Ireland and carry essential spare parts on their vehicles for fitting.
Service Level Agreements
Prevention is always better than cure and our service level agreements include regular preventative maintenance visits, on customers’ premises to clean, service and recommend any issues that could potentially arise. This reduces breakdowns but in the unlikely event your printer does need engineer assistance urgently at any time during the contract, priority call out will get you up and running again quickly without disruption.
Service level agreements can be set so that periodic visits are carried out from once a year or once a month and can be adapted to your exact requirements.
Product Support & Downloads
Looking for an operators manual, spare parts list or printer driver?
Select the printer information you require from the list below.